This policy describes how Best Western International, Inc. and its subsidiaries including Sure Stay, Inc. (“BWI,” “we,” or “us”), collect, use, and share personal information. Please note that Best Western® branded hotels and properties (“Licensed Hotels”) are independently owned and operated and are not owned, managed, or controlled by BWI. In addition, outside of the United States, companies that are not owned by BWI are sometimes permitted to license the Best Western® brands. Although these companies are referred to by BWI as “Affiliates” they are not under our ownership or control. When you provide information to a Licensed Hotel or to an Affiliate, those companies may have their own privacy practices and policies.
You can select among various topics by clicking on the following options below:
Use and Processing of the Information we collect
The following chart provides examples of the type of information that we collect from you and how we use that information.
| Context | Types of Information | Primary Purpose for Collection and Use of Information |
|---|
| Room Reservations | We collect your contact information, payment information, reservation information, and accommodation preferences. That information is collected directly from you when you make a room reservation. In a small number of cases we collect information about a guest’s health. For example, a guest may voluntarily choose to provide information about a disability as part of a request for an accommodation preference. |
We use your information in order to perform our contractual obligations, fulfil your requests for a reservation, and to take steps in anticipation of those obligations. In some jurisdictions we also need your information to comply with legal obligations to collect and maintain information about guests. We also have a legitimate interest in analysing trends and patterns among guests. In the rare circumstances in which we collect information about a guest’s health, that information is collected only for the purpose of accommodating a guest’s needs and is used for no other purpose. |
| Best Western Rewards® (“BWR”) | BWR is Best Western’s loyalty rewards program. We collect your contact information, communication preferences, reservation history, redemption details, and partner loyalty program elections. Information is collected when you register for BWR, redeem reward points, make a hotel reservation, update your BWR account, or link your BWR account to a partner loyalty program. | We use your information in order to perform our contractual obligations to you. For example, we use the information to allow you to earn and redeem rewards, points, or credits in connection with loyalty programs. We also have a legitimate interest in marketing to you and analyzing trends and patterns among our rewards members. Per your express election and consent, store payment-related information for future reservations. View complete BWR program terms and conditions. |
| Cookies and First Party Tracking | We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. |
We have a legitimate interest in making our website operate efficiently and analyzing trends and patterns among our website visitors. |
| Cookies and Third Party Tracking | We participate in behaviour-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that it can provide advertising about products and services tailored to your interests on our website or on other websites. |
We have a legitimate interest in engaging in behaviour-based advertising. |
| Email Interconnectivity | If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains, or make reservations. | We have a legitimate interest in understanding how you interact with our communications to you. |
| Customer Care | If you contact us with an issue we will collect your name and e-mail address, as well as any other content that you send to us in order to reply. |
We have a legitimate interest in receiving and acting upon the information that you provide to us concerning issues that you raise. |
| Communications List | When you opt-in or sign up to receive communications, we collect your email address, postal address, or phone number for text messaging. |
We share information about our products and services or the products and services of other companies, if you consent to receive that information. We also have a legitimate interest in sharing information with you about our services and those of our partners. |
| Mobile Devices | We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our websites or applications. |
We have a legitimate interest in identifying unique visitors and in understanding how users interact with us on their mobile devices. |
| Surveys | When you participate in a survey we collect information that you provide through the survey. | We have a legitimate interest in understanding your opinions and collecting information relevant to our organization to improve our services. |
| Sweepstakes, Promotions or Contests | When you participate in a sweepstakes, promotions, or a contest we collect information about you that includes contact information to notify you if you are selected. |
We have a legitimate interest in operating sweepstakes. In some contexts we are also required by law to collect information about those that enter into our sweepstakes, and we have a legitimate interest in complying with those laws. |
| Text Messages to Licensed Hotels | Some Licensed Hotels may provide guests with the ability to communicate by text message or through a text-message-based automated platform concerning a guest’s hotel stay. |
Licensed Hotels that provide guests with the ability to communicate by text message or through a text-message-based automated platform concerning a guest’s hotel stay request consent from the guest before communicating with guests about their stays and responding to guest-initiated text communications. Guests can ask the Licensed Hotel about its specific privacy practices. |
| Website Interactions | We use technology to monitor how you interact with our website. This may include the links you click on or information that you type into our online forms. |
We have a legitimate interest in understanding how you interact with our website to better improve it and to understand your preferences and interests in order to select offerings that you might find most useful. |
| Web Logs | We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. |
We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular. |
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including business partners, BWR partners, Licensed Hotels, Affiliates, Travel Agents, Online Travel Websites, or publicly available sources. For example, if you make a reservation at one of our Licensed Hotels, that hotel transmits information to us as part of our legitimate interest in, among other things, maintaining a global reservation system and providing for customer service and support.
In addition to the purposes and uses described above, we use information in the following ways:
- To conduct analytics.
- To identify you when you visit our websites or Licensed Hotels.
- To provide service to you and to improve our services and product offerings.
- To respond to inquiries related to support, employment opportunities, or other requests.
- To send marketing and promotional materials, including information relating to our products, services, sales, or promotions.
- To streamline the reservation or checkout process.
- For the safety and security of guests, staff, and other visitors.
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you make a room reservation we collect your information so that we, or so that a Licensed Hotel, can perform a contract with you, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your stay. As a result, our collection and processing of your information may be based upon our need to perform a contract, our obligations under law, our legitimate interest in conducting our business, and/or your consent.
Sharing of Information
In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:
Choices
You can make the following choices regarding your personal information:
Other Important Information
The following additional information relates to our privacy practices:
Contact Information
We will attempt to respond to any questions, comments, or complaints concerning our privacy practices. Please feel free to contact us using the following information.
Custserv@CS.Bestwestern.com
1-800-528-1238
Best Western International, Inc.
Customer Care Department
P.O. Box 10203
Phoenix, Arizona 85064
Attn: Customer Care
Best Western Plus Hotel Tejvivaan
Station Road, Dondaparthy
Visakhapatnam- 530016
Andhra Pradesh
India
Phone: +91 89166 77880
Contact: +91 97779 99999
Email: dm@bwtejvivaan.in
Please note that e-mail communications will not necessarily be secure; accordingly you should not include Payment Information or Sensitive Information in e-mail correspondence to us.
